How can we help you?

If you have any questions about using RecuroAI, your subscription, or your account, we're here to help.

Email Support

ek@recuroai.com

We typically respond within 24–48 business hours.

Response Time

24-48 Hours

For general inquiries and technical support questions.

Secure Support

HTTPS Protected

All communications are encrypted and secure.

Frequently Asked Questions

Find quick answers to the most common questions about RecuroAI

How do I upload my subscription data?

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RecuroAI offers two powerful ways to upload your subscription data:

  • Email Parsing (Gmail & Outlook): Connect your Gmail or Outlook account and our AI will automatically scan your emails to find subscription receipts, renewal notices, and billing confirmations. The system extracts service names, pricing, billing frequencies, and renewal dates with 95%+ accuracy.
  • CSV File Upload: Upload a CSV file with your subscription details from the Audit page. The file should include columns for service name, cost, billing frequency, and renewal dates. Maximum file size is 5MB.

For most comprehensive results, we recommend email connection (Gmail or Outlook) as it captures subscriptions you might forget about, including free trials that convert to paid plans.

How do I reset my password?

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To reset your password:

  1. Go to the sign-in page
  2. Click "Forgot Password?" below the password field
  3. Enter your email address and submit the form
  4. Check your email for reset instructions
  5. Click the reset link and create a new password

Reset links expire after 30 minutes for security. If you don't receive an email, check your spam folder or contact support.

How do I cancel my subscription?

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You can manage your RecuroAI subscription in several ways:

  • Account Settings: Log in and go to your account settings to manage billing
  • Email Support: Contact ek@recuroai.com for assistance
  • Billing Portal: Access your secure billing portal from your dashboard (coming soon with our new payment system)

We're sorry to see you go! Please let us know how we can improve your experience.

What file formats are supported for data upload?

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Currently, RecuroAI supports:

  • CSV Files Only: Comma-separated values (.csv) with subscription details up to 5MB in size
  • Email Connection: Direct OAuth integration with Gmail or Outlook to automatically parse subscription emails

For CSV uploads, include columns for: Service Name, Monthly/Annual Cost, Billing Frequency (monthly/annual), Renewal Date, and Category. Our AI will process and categorize any unstructured data you provide.

Note: Excel (.xlsx) support is coming soon. For now, please save Excel files as CSV format.

Is my data secure with RecuroAI?

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Absolutely. RecuroAI implements enterprise-grade security measures:

  • OAuth Security: Gmail and Outlook connections use secure OAuth 2.0 - we never store your email passwords
  • Data Encryption: All data is encrypted in transit (HTTPS) and at rest using AES-256 encryption
  • Secure Database: Data stored in enterprise-grade PostgreSQL with row-level security ensuring you only see your data
  • No Data Sharing: We never sell, share, or use your subscription data for any purpose other than your analysis
  • Automatic Logout: Sessions expire automatically and sensitive data is never cached in browsers

Your email access tokens are encrypted and can be revoked anytime from your Gmail or Outlook account settings. Read our Privacy Policy for complete details.

How does AI analysis work?

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RecuroAI uses advanced GPT-4 powered analysis in three key stages:

  • Email Parsing: AI scans your Gmail or Outlook for subscription-related emails (receipts, renewals, confirmations) and extracts service names, pricing, billing cycles, and renewal dates with 95%+ accuracy
  • Data Normalization: AI categorizes subscriptions (productivity, communication, development, etc.) and standardizes pricing into monthly equivalents for easy comparison
  • Optimization Analysis: AI identifies duplicate tools, unused subscriptions, cheaper alternatives, and bundle opportunities, then calculates potential cost savings
  • Smart Recommendations: Generates actionable insights like "Cancel Slack Pro, upgrade to Enterprise" or "Replace 3 separate tools with Office 365"

The AI processes only subscription-related emails and data - never personal communications. Try our free AI Demo to see real analysis results.

Send Us a Message

Can't find what you're looking for? Send us a message and we'll get back to you soon.